Terms & Conditions
1. Introduction
Welcome to Elev8 Supplements.
These Terms & Conditions govern your use of this website and any purchases made through the Elev8 Supplements online store. By accessing this website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use this website.
For purposes of these terms, “Elev8”, “Elev8 Supplements”, “we”, “our” and “us” refer to the operator of this online store.
2. Health Supplement & Regulatory Disclaimer
Products sold by Elev8 Supplements are intended to be used as health or dietary supplements only, unless expressly stated otherwise.
Certain products offered on this website may be unregistered complementary medicines or health supplements and may not have been evaluated by the South African Health Products Regulatory Authority (SAHPRA) for their quality, safety, efficacy or intended use.
Where applicable:
This unregistered medicine has not been evaluated by SAHPRA for its quality, safety or intended use.
The products and information available through this website are not intended to diagnose, treat, cure or prevent any disease.
SAHPRA's own regulatory framework distinguishes health supplements from disease-treatment medicines and generally permits only low-risk health-maintenance or general-health indications unless an appropriate claim has specifically been approved.
Nothing on this website should be interpreted as representing that any Elev8 product has been approved, registered, endorsed or evaluated by SAHPRA unless this is expressly stated for that individual product.
3. Medical Disclaimer
Information provided on this website, including product descriptions, articles, ingredient information, graphics, testimonials, social media content and educational material, is provided for general informational and educational purposes only.
It does not constitute medical advice and should not be relied upon as a substitute for advice, diagnosis or treatment from a suitably qualified healthcare professional.
You should consult your doctor, pharmacist or other qualified healthcare professional before beginning a new supplement regimen, particularly if you:
- have an existing medical condition;
- are taking prescription or over-the-counter medication;
- are pregnant, breastfeeding or attempting to conceive;
- are scheduled for surgery;
- have known allergies or sensitivities; or
- are unsure whether a product is appropriate for you.
Never disregard professional medical advice because of information appearing on this website.
4. Individual Results
Individual responses to dietary supplements vary.
Elev8 Supplements does not guarantee that any customer will experience a particular outcome from using any product.
Testimonials, reviews, case studies, lifestyle imagery or customer experiences displayed on this website represent individual experiences and should not be interpreted as a guarantee that another customer will achieve the same result.
Factors including diet, lifestyle, genetics, medication use, health status and consistency may influence individual outcomes.
5. Product Information
We make reasonable efforts to ensure that product descriptions, ingredient lists, serving information, photographs and other information displayed on this website are accurate.
However, formulations, packaging, ingredient sourcing and product appearance may occasionally change.
Customers should always review the physical product label before use.
In the event of a conflict between general website content and the label supplied with a product, customers should follow the current product label unless advised otherwise by a qualified healthcare professional.
6. Ingredients, Allergens & Suitability
It is the customer's responsibility to review the ingredient list and other product information before purchasing or consuming a product.
Customers with allergies, intolerances, sensitivities, medical conditions or dietary restrictions should consult an appropriate healthcare professional before use.
Elev8 Supplements cannot guarantee that a product is suitable for every individual.
7. Directions for Use
Products should only be used in accordance with the directions provided on the product label or packaging.
Do not exceed the recommended serving unless specifically instructed to do so by an appropriately qualified healthcare professional.
Supplements should not be used as a substitute for a varied and balanced diet or healthy lifestyle.
SAHPRA's health-supplement guidance similarly recognises that a varied diet remains the preferred way to support nutrition, health, body composition, and mental and physical performance.
8. Age Requirement
By placing an order through this website, you confirm that you are legally capable of entering into a binding transaction.
Certain products may additionally be restricted to adults where indicated on the product page or product label.
9. Pricing
All prices displayed on this website are stated in South African Rand unless otherwise indicated.
Prices may be changed without prior notice.
We reserve the right to correct genuine pricing, description or technical errors appearing on the website.
Where an obvious pricing error has occurred, we may contact the customer before fulfilling the affected order.
10. Orders
Submission of an order does not necessarily constitute acceptance of that order.
An order will generally be considered accepted once payment has been successfully received and the order has entered fulfilment.
We reserve the right to decline or cancel an order where reasonably necessary, including in circumstances involving:
suspected fraud, payment failure, obvious pricing errors, stock inaccuracies, suspected misuse of the website or legal/regulatory restrictions.
If we cancel a fully paid order before fulfilment, the applicable amount will be refunded.
11. Stock Availability
All products are subject to availability.
Although we endeavour to maintain accurate inventory information, stock levels may occasionally differ from what is displayed online.
If an item becomes unavailable after an order has been placed, we may offer a replacement, store credit or refund as appropriate.
12. Payment
Orders must be paid using one of the payment methods available during checkout.
Customers are responsible for providing complete and accurate payment information.
Elev8 Supplements does not accept responsibility for delays resulting from payment providers, banking institutions or incomplete payment references where those circumstances are outside our reasonable control.
13. Delivery
Delivery times displayed on the website are estimates and not absolute guarantees.
Delivery may be affected by courier delays, weather, public holidays, remote destinations or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Additional charges may apply where an order must be redirected or redelivered due to incorrect information supplied by the customer.
14. Returns & Refunds
Returns and refunds are governed by our separate Returns & Refund Policy.
For hygiene and safety reasons, certain consumable products may not be eligible for return once opened, used or tampered with, except where applicable consumer law provides otherwise.
Nothing in these Terms & Conditions is intended to remove or restrict any rights that a consumer cannot lawfully waive under South African law.
South Africa's Consumer Protection Act prohibits suppliers from using contractual terms to remove certain statutory consumer protections, including liability arising from gross negligence.
15. Website Information & Educational Content
Articles, educational content, ingredient explanations and other informational materials on this website may discuss scientific research relating to particular nutrients or ingredients.
Such information should not automatically be interpreted as evidence that an Elev8 product itself has been clinically tested, clinically proven or evaluated by SAHPRA.
SAHPRA has specifically warned against using terms such as “clinically proven”, “scientifically formulated” or similar representations in relation to unregistered medicines where those claims have not been evaluated by the regulator.
Accordingly, references to published research relate to the relevant scientific literature and not necessarily to the finished Elev8 product unless expressly stated.
16. Intellectual Property
All content appearing on this website, including:
the Elev8 name, logos, product names, graphics, product photographs, packaging designs, written content, website design and other brand assets,
is owned by or licensed to Elev8 Supplements unless otherwise stated.
Content may not be reproduced, distributed, modified, commercially exploited or used without prior written permission.
17. Third-Party Links
This website may contain links to third-party websites or services.
Elev8 Supplements does not control those websites and does not guarantee the accuracy, security, availability or content of third-party services.
Accessing a third-party website is done at the user's discretion.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Elev8 Supplements will not be liable for indirect, incidental or consequential losses arising solely from inappropriate use of the website or products contrary to their instructions.
Nothing in these terms attempts to exclude any liability that cannot lawfully be excluded under South African consumer law.
Customers remain responsible for using products according to their labels, reviewing ingredient information and obtaining professional advice where reasonably appropriate.
19. Consumer Protection & Electronic Transactions
These Terms & Conditions should be read subject to applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.
Nothing contained in these terms is intended to waive a consumer right that cannot lawfully be waived.
20. Privacy
Personal information collected through this website will be handled in accordance with our Privacy Policy and applicable South African data-protection legislation.
By using the website, you acknowledge that certain information may be processed as necessary to fulfil orders, process payments, provide customer support and operate the online store.
21. Changes to These Terms
Elev8 Supplements may update these Terms & Conditions from time to time.
The version published on this website at the time of use or purchase will apply, subject to applicable law.
Customers are encouraged to review this page periodically.
22. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising in connection with the website or purchases made through it will be dealt with in accordance with applicable South African law.
23. Contact
For questions relating to these Terms & Conditions, an order or a product, please contact:
Elev8 Supplements
Email: sales@elev8supps.com
Website: www.elev8supps.com